Help Center

Frequently Asked Questions

Get instant answers about ransomware decryption, file recovery, and technical support

General Questions

How to decrypt ransomware files with any extension?

To decrypt ransomware files with any extension, follow these steps:

  1. Download the tool: Get Decrypt Core from our Download page
  2. Get Access Token: Contact our support team on Telegram to receive your activation token
  3. Create account: Register with your email and password
  4. Activate: Enter your Access Token to unlock full decryption capabilities
  5. Scan files: Use Quick, Full, or Custom scan to find encrypted files
  6. Decrypt: Start instant decryption of your files

We support 200+ ransomware families and can decrypt files with extensions like .locked, .crypt, .encrypted, and custom extensions.

View Complete User Guide

What file extensions can you decrypt?

We can decrypt ANY file extension encrypted by ransomware, including:

  • .locked files - Common encryption extension
  • .crypt extensions - Various ransomware variants
  • .encrypted files - Generic encrypted files
  • .enc extensions - Encoded/encrypted files
  • Custom extensions - Unique ransomware extensions
  • Double-encrypted files - Multiple encryption layers
  • Server databases - SQL, MySQL, MSSQL encrypted databases

Our tool automatically detects the ransomware family and applies the correct decryption method. We support 200+ ransomware families including LockBit, Phobos, STOP/Djvu, Conti, and more.

View Supported Ransomware Families

Is the ransomware decryption tool free?

Yes! Downloading and installing Decrypt Core tool is completely free.

What's free:

  • ✅ Software download and installation
  • ✅ File scanning to detect encrypted files
  • ✅ Ransomware family identification
  • ✅ Network connectivity check

For full decryption capabilities, you need an Access Token which you can request from our technical support team on Telegram. Our team will evaluate your case and provide assistance.

Download Free Tool

Which ransomware families are supported?

We support 200+ ransomware families including the most common and dangerous variants:

🔥 Most Common:
LockBit, Phobos, STOP/Djvu, Akira, Play
💼 Enterprise:
Conti, REvil, BlackCat, Hive, Royal
🚨 Recent Threats:
BlackBasta, Cuba, Medusa, ALPHV

Our database is updated weekly to support new ransomware variants as they emerge. If your ransomware family is not listed, contact our support team for assistance.

View Complete List of Supported Families

Technical Questions

How do I get an Access Token?

Getting your Access Token is simple and fast:

  1. Contact support: Message our technical team on Telegram
  2. Provide information: Tell us about your ransomware situation
  3. Verification: Our team verifies your request (takes 2-5 minutes)
  4. Receive token: Get your unique Access Token immediately
  5. Activate: Enter the token in Decrypt Core tool

Response time: 5-15 minutes during business hours. Our support team is available 24/7 to assist you.

Can you decrypt server files and databases?

Yes! We specialize in server decryption and database recovery:

  • Windows Server: All versions (2008 R2 to 2022)
  • SQL Databases: MSSQL, MySQL, PostgreSQL encrypted databases
  • Encrypted backups: .bak files, system backups
  • Enterprise systems: Large-scale server environments
  • Virtual machines: VMware, Hyper-V encrypted VMs

Our tool is optimized for instant server recovery with minimal downtime. We understand the critical nature of server data and provide priority support for enterprise cases.

Get Enterprise Support

How long does file decryption take?

Decryption is instant once your account is activated:

  • Small files (under 10MB): Decrypt in seconds
  • Medium files (10-100MB): 1-2 minutes
  • Large files (100MB-1GB): 5-10 minutes
  • Server databases: Depends on size, optimized for speed
  • Bulk decryption: Process multiple files simultaneously

Our tool uses advanced algorithms for maximum decryption speed. The actual time depends on:

  • File size and quantity
  • Ransomware complexity
  • Your computer's processing power
  • Storage drive speed (SSD vs HDD)

Do I need technical skills to use the tool?

No technical skills required! Decrypt Core is designed for everyone:

  • User-friendly interface: Simple buttons and clear instructions
  • Video tutorials: Step-by-step guides for every process
  • Automatic detection: Tool identifies ransomware family automatically
  • One-click operations: Scan and decrypt with single clicks
  • 24/7 support: Our team helps you through any step

Our User Guide includes video tutorials showing exactly how to use every feature. If you get stuck, our Telegram support team responds within 5-15 minutes.

Watch Video Tutorials

Support & Recovery

What is the success rate of file recovery?

We have a 95%+ success rate for supported ransomware families:

  • Known ransomware: 95-98% success rate
  • Recent variants: 90-95% success rate
  • Custom encryption: 85-90% success rate (requires analysis)
  • Server databases: 95%+ recovery rate

Success depends on:

  • Ransomware variant and encryption method
  • File condition (not overwritten or corrupted)
  • Time since encryption
  • Proper usage of the decryption tool

Our tool automatically detects the ransomware family and applies the correct decryption method, maximizing your chances of successful recovery.

Is technical support available 24/7?

Yes! Our technical support team is available 24/7 on Telegram:

  • ⏱️ Response time: 5-15 minutes average
  • 🌍 Global coverage: Support in English and Arabic
  • 📱 Instant messaging: Real-time assistance via Telegram
  • 🎯 Expert team: Ransomware specialists available

We can help with:

  • Providing Access Tokens
  • Activation issues and troubleshooting
  • Decryption problems and errors
  • Technical questions about the tool
  • Ransomware identification
  • Server recovery assistance
Get Instant Support on Telegram

Available 24/7 - Average response: 5-15 minutes

Still Have Questions?

Can't find the answer you're looking for? Our technical support team is available 24/7 on Telegram to help you.